For tenants of property management companies or landlords partnered with Propra, the Propra Resident Portal can be accessed at anytime and provides 24-7 visibility into what's happening at your residence. With the Resident Portal, tenants can request maintenance, view lease details and documents shared by their landlord, or see the balance of their account at anytime, from any web browser.
If you already have an account, go to propra.io to sign in.
Setting up your account
To set up your account, go to propra.io/signup. There, you can create your account using the email address that is on file for you and following the prompts to complete the setup.
If you’ve received a communication from your property manager in a Propra template, the email that you received that message at is the one that is on file.
Already have an account but forgot your password?
If you need to change your password or forget it they can always go to propra.io/reset, and they will be able to get a reset email at their address.
Navigating the Portal
Lease
Once you’ve logged in, the first thing you’ll see is information related to your current lease.
Any documents that your property manager shared with you related to the lease will be available under Documents.
Maintenance
Under Maintenance, you can see all the maintenance requests that have been submitted and are associated with your lease.
If you’d like to submit a request, simply click New Request and follow the prompts to submit.
For more information, click on a request to see when visits have been scheduled, their status, and who is completing the work.
Documents
Your property manager can also share documents with you. When a document is shared, you will receive an alert that a new document is available.
Billing
Under Billing, you can see how much you owe and details of the charges that are associated with your account.
If you are looking for previously paid charges, you can select the box next to Show Paid and all the previous invoices will show.
If you require a receipt for a payment, you can click on the icon next to a paid charge and a receipt will open in a new tab, allowing you to print or save it if you like to.
Setting Up Propra Autopay
Propra Autopay is a way for you to automatically pay your rent, similar to a pre-authorized debit. If your property management company or landlord has provided the option for Propra Autopay, you will receive an email invite to login to the Resident Portal to get started.
Complete the signup process in your Propra Resident Portal by doing the following:
- Go to Billing
- Select your building
- Click Set Up Payments
- Follow the prompts to select and verify your banking information
Please note if your building has not been set up to use Autopay, you will not see this option.
