Residents of buildings using Propra can easily report issues and schedule maintenance appointments all without setting up an account.

To submit a maintenance request with Propra follow the 6 easy steps below:

  1. Send an email to: [email protected]. Briefly describe your issue in the subject of the email.
  2. Provide more detail in the email body. Attach images for more context.
  3. You will receive an email with a link that allows you to schedule a maintenance appointment that works best for you.
  4. We match a maintenance operator with your requested timeframe. A confirmation of your appointment will be sent to you.
  5. A maintenance operator will show up at your unit to resolve the issue at the scheduled time.
  6. Once the appointment has been completed, you will receive an email notification.